FAQs

Payment

 

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover (whatever the hell that is) and PayPal.

 

Do I need a PayPal account to buy stuff?

No. You can pay with a credit or debit card, just as you do on other sites.

 

How secure is it?

Very. Peter Dutton is in charge of our security, so even if something does happen, you won't hear about it.  Actually, the 'truth' is everything’s processed through PayPal or Stripe, two of the most secure payment gateways around. They use the highest level of encryption and data security to make sure your details are protected and feel loved.

 

 

Shipping & Returns

 

How long will it take to get my order?

Your order should arrive in around 5-7 days (for shipping within Australia).

 

Do you ship internationally?

Yes, for most things

 

What’s your return policy?

If you change your mind about your product, you can return it for a full refund (you’ll need to pay for packing and postage). It’ll need to be returned in its original condition, along with the order form.

 

If your item arrives broken or damaged, contact us at hello@theshovel.com.au and we’ll organise a refund or send out a new product. 

 

 

Privacy

 

Do you share my details with anyone else?

Only with George Brandis, but he has no idea what to do with it, so you're fine.