What forms of payment do you accept?

Visa, Mastercard, American Express, Discover (whatever the hell that is) PayPal and blind trusts. 


Do I need a PayPal account to buy stuff?

No. You can pay with a credit or debit card, just as you do on other sites.


How secure is it?

Very.  Everything’s processed through PayPal or Stripe, two of the most secure payment gateways around. They use the highest level of encryption and data security to make sure your details are protected and feel loved.



Shipping & Returns


How long will it take to get my order?

We aim to pack and ship your order within 1-2 days and then it usually takes another 5-6 days to arrive after that (within Australia). But postage is a bit of a shitshow in Australia right now (you might have noticed), so it may take a little longer. Thanks for your patience. 

Do you ship internationally?

Yes, for most things


What’s your return policy?

If you change your mind about your product, you can return it for a full refund (you’ll need to pay for packing and postage). It’ll need to be returned in its original condition, along with the order form.


If your item arrives broken or damaged, contact us at hello@theshovel.com.au and we’ll organise a refund or send out a new product. 





Do you share my details with anyone else?

Only with Peter Dutton, but he has no idea what to do with it, so you're fine.